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Klarna FAQs

What is Klarna?

Klarna is an alternative payment method that allows our customers to pay for their order in installments, instead of paying the full amount at checkout.

How Does "Pay in 4" Work?

“Pay in 4” allows you to spread any purchases totalling between $50 and $1000 over 4 interest-free payments. Your first payment is due when your order is shipped, and the next 3 payments will be automatically charged to your debit or credit card on file every 2 weeks. There are never any fees or interest if paid on time. Scheduled payments cannot be changed or updated. See full terms here.

I Made A Partial Return on an Order. How Does That Affect the Rest of My "Pay in 4" Payments?

Klarna Has You Covered. Once your return has been processed, Klarna will update your total balance and adjustments will automatically be made to your remaining payments.

Our standard return policy still applies. Click here to view our Return Policy.

I Returned My Entire Purchase and All "Pay in 4" Payments Have Been Made. How Will I Receive My Refund?

Klarna will refund the entire order amount back to your original payment method.

Our standard Return Policy still applies. Click here to view our Return Policy.

What Happens If I Miss A Payment?

If Klarna is unable to collect a scheduled payment, you may be subject to a late fee, up to $7. You will receive an email notification from Klarna directly if payment has failed for any reason.

If you need to update your payment information with Klarna, click here for more info.

Which Payment Methods Are Accepted?

Klarna accepts all major debit and credit cards.

Does Klarna Impact My Credit Score?

Klarna does not perform a hard inquiry, so your credit score will not be impacted.

How Do I Contact Klarna?

Click here to contact Klarna anytime for any additional questions.

Please note that Klarna is an independent payment company and Oh So Luxe has no influence over whether payments are accepted or not.

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